Date Archives December 2012

A Great Example of Persistence

Yesterday I wrote about persistence. As fate would have it, I later caught up with an entrepreneur who was evidencing a great kind of persistence. His startup is an enterprise SaaS play, and he has an initial base of happy paying customers. So far the local VC community hasn’t fully realized his great potential, so… Continue reading

SSH keys and multiple heroku accounts

When you get stuck on tech ops problems, the web is your friend.  So I figured the least that I could do is contribute for the next person banging their head on this issue… I have multiple heroku accounts for personal and work.  Yesterday, I found that I could not push from git to heroku… Continue reading

Lean’s Great Dilemma: Persist or Pivot

The Lean Startup Conference finished with a discussion between Marc Andreessen and Eric Ries. Two points rose to the fore: “lean is not an excuse to avoid sales and marketing” (side note: agree, but lean helps you decide when to scale up those efforts); and “persistence is still really important.” The last point is the… Continue reading

Wufoo’s customer support insight

From one of LukeW’s Warm Gun summaries. It was too long to tweet but I wanted to record it as an interesting insight: “Wufoo asked peo­ple about their emo­tion­al state when fill­ing in a cus­tomer sup­port request. This result­ed in less emo­tion­al lan­guage and clear­er descrip­tions of issues in cus­tomer sup­port tick­ets.” – original post