What Gets Said vs What Gets Remembered

Giff Constable management

Matt Blumberg posted some great managerial advice today on the problem of “what gets said isn’t necessarily what gets heard.”  I totally agree with his recommendations of “playback” and email follow-up. This advice also applies to upward or sideways management.  This is for the “what gets said isn’t necessarily what gets remembered” problem. It can be a boss, a peer, …