I often describe myself as a functional generalist and early stage specialist. I love to work with smart people to put something new (and hopefully important) into the world.
Most recently, I’ve been acting CEO of Neo, a product innovation consulting firm, where I have worked with the Mayo Clinic, Time Inc, American Express and many others to help them test and build innovation programs or new digital business lines.
My ecclectic background covers 6 software and Internet startups, and includes dalliances in the art world and doing technology M&A.
I wrote Talking to Humans, with the help of NYU’s Frank Rimalovski. Talking to Humans is a practical guide to customer development has been read by over 20,000 people and is core reading for entrepreneurship classes at Harvard, MIT, Berkeley, NYU and many others. I also write and speak a lot on product management. Popular pieces include a guide to good product management and what was probably the first writeup of “lean product management.”
I’m a maker at heart, and usually have some sort of side project going where I can keep my hands dirty. Right now it is Jotto.
Most of my blog covers startup, product management, and design topics.
I also have a food blog at The Constable’s Larder. One of these days, I’ll have to start painting seriously again.